Your health and safety are important to us, which is why, out of an abundance of caution, we are temporarily closing our centers across the country to prevent the spread of COVID-19. We want you to have fun, but your safety is our first priority. We appreciate your understanding and support during this time.

Parties & Events FAQs

Things to Know Before You Book

Kids, Teens, Social and Corporate Events (select times & dates only) with 1-25 guests can be booked using our convenient online interface. If you want to build an event with 25+ guests or want to learn more about our custom options, simply select your location and fill out the form so we can provide you with a little extra TLC. Your request will be sent directly to our rock-star team of party planners who will contact you as soon as possible to help you plan and book your event.

We get it: sometimes plans change. To help with this, we allow you to make changes to your party up to 3 days prior to your event. If you need to reduce your headcount, you may then use the remaining balance as a credit towards the purchase of other items for your event (such as additional games or food & beverage). Don't forget, you can add to your headcount up until the day of your party as long as space is available. Want to learn more? Visit for full terms and conditions.

If you need to modify your reservation after booking, please send us an email at [email protected] and we'll do our best to accommodate your request. You can also call us at 866-211-3369, Monday through Friday from 9:30am-8pm EST.

If you need to cancel your event for any reason, please reach out to our team at [email protected] or by phone at 866-211-3369, Monday through Friday from 9:30am-8pm EST. To view our full terms and conditions, please visit

The birthday child counts towards the total headcount of your party.

The event fee covers administrative costs for your event and takes care of overhead associated with producing your (*amazing*) party. The event fee is not gratuity and will not be distributed to personnel that provide service at the event. No gratuity to personnel is required or expected.

Bar packages are not unlimited, but are instead continuous services. And to keep everyone safe, we reserve the right to limit or “cut off” any guest who is over-indulging.

Answer: Simply send us an email at [email protected] and we'll get back to you as soon as possible. You can also call us at 866-211-3369, Monday through Friday from 9:30am-8pm EST.