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MVB Rewards FAQs

MVB Rewards FAQs

MVB REWARDS GENERAL FAQS

MVB Rewards is a loyalty program that allows you to earn points on every visit to a Bowlero, AMF or Bowlmor center. You earn 10 points for every dollar spent on bowling, shoe rental, food & more! Redeem your points for coupons & exclusive merchandise in your MVB Rewards dashboard.

*Points cannot be earned on alcoholic beverages.

All U.S. and Canadian residents 18 years of age or older are eligible to join the MVB Club.

Sign up online by visiting www.MVBRewards.com and provide your email address, phone number, first and last name at sign up. Or, you can always sign up on your next visit to one of our centers! Simply ask the front desk or any associate about becoming an MVB Rewards member!

MVB Rewards is valid across all Bowlero Corp brands including Bowlero, AMF, and Bowlmor.

Any spend on bowling, shoe rental, food, beverage (excluding alcohol), league practice games, league shoe rental, Summer Games Passes, laser tag, billiards, balling, shuffleboard, bocce, foosball, cornhole, batting cages, air hockey, ping pong, darts, volleyball.

Your points will automatically show up in your account dashboard approximately 24-48 hours after making a qualifying purchase. To view your point balance, you must log in to your online account. From there, you will have the option to redeem your points for a reward of your choice. There are three different types of rewards to choose from - digital downloads, coupons and swag.

Instructions on how to receive each of reward type will be available in your dashboard after you redeem your points.

If you have any questions on your MVB Rewards account please call our Guest Service Team at 1-800-342-5263 or email us at [email protected].

MANAGING YOUR ONLINE ACCOUNT

Click here and follow the instructions to create your online account. Be sure to save the email address and password you used so you can login to your dashboard in the future. Remember, you can access your dashboard from any device, even on your mobile phone in our bowling centers, to access your rewards!!

If you signed up at a center, you’re one step away from completing account setup. Simply click here and enter the email address you signed up with at your center, along with your preferred password.

Click here, and enter your email address and password to login to your MVB Rewards dashboard.

Follow the instructions in the forgot password link from this page. An email will be sent to you with a URL to reset your password!

If you forgot your username, please call our Guest Service Team at 1-800-342-5263 or email us at [email protected].

We value our customers and we respect your privacy. If you no longer wish to receive exclusive offers and rewards, you can reach out to our Guest Service team at [email protected].

Your MVB Rewards account dashboard will be used to manage your MVB Rewards profile, view your point balance, earn points, claim rewards and view your purchase and activity history.

EARNING POINTS & CLAIMING REWARDS

Simply log in to your online account to view how many points you have available. Please note that it takes points 24-48 hours after purchase to display in your dashboard.

MVB Rewards points are earned by making qualifying purchases at all Bowlero, AMF and Bowlmor centers. Members earn 10 points for every $1 you spend on eligible products. You can also login to your dashboard, and complete activities to receive points, as well (such as adding your birthday!).

Product categories eligible for MVB Rewards points:

  • Bowling
  • Shoe rentals
  • Socks
  • Food and Non-Alcoholic Beverages
  • Summer Games Passes
  • Amusements (ex. laser tag, billiards, balling, shuffleboard, bocce, foosball, cornhole, batting cages, air hockey, ping pong, darts, volleyball)
  • League Practice Games & League Shoe Rentals

MVB Rewards members cannot earn points on:

  • Arcade, golf, mini golf, tokens, go karts, gambling
  • Events
  • Groupon purchases
  • League Lineage
  • Alcohol
  • Merchandise purchased within a bowling center, such as in a pro-shop.

MVB Rewards points expire after 12 months of purchase inactivity. If you keep bowling and earning points, they won't expire!

When you login to your MVB Rewards dashboard, click 'View History' at the top of the page. You will then see all previous activities, and any points earned or used. Please note that it may take 24-48 hours for a purchase to display in your history.

Please give the system 24-48 hours to show your recently earned points as being added to your account. You can check your points and transaction history by logging into your dashboard, and clicking 'My History.'

If after 48 hours you are still not seeing your recent transaction and points in your account, reach out to [email protected], and be sure to have your receipt on hand to confirm your details.

You can now earn points after your transaction via our 'Claim Purchase' feature! Login to your MVB Rewards dashboard, and click 'Claim Purchase' at the top of the page. You will then see instructions on how to use your receipt details to add the purchase spend to your account. Two things to remember here!

  1. You must wait at least 24 hours after purchase to upload your receipt details.
  2. After 7 days from the transaction date, you will no longer be able to claim points on that transaction.

Our front desk staff cannot access your points and use them towards discounts in a transaction. You can save up your points, and choose which offer to redeem them for from your account dashboard. If you are checking out and would like to use a coupon for your transaction, you can log in to your dashboard, view your rewards history and access the coupon barcode available in your account to show to the front desk.

 

All points are non-transferable from one account to another.

You can now earn points on all-league practice games and shoe rentals! League lineage is not eligible to earn points.

All remaining balances from prior to 2/26/2020 will be transferred to your online dashboard as points.

When you first login to your MVB Rewards dashboard by clicking here, at the top of the page you will see a section that reads 'Welcome!' with a button to 'Claim Your Free Reward.' Click on the button, and scroll to your rewards history. The coupon barcode will be available for you to use on your next visit.

When you first login to your MVB Rewards dashboard by clicking here, at the top of the page you will see a section that reads 'Welcome!' with a button to 'Claim Your Free Reward.' Click on the button, and scroll to your rewards history. The coupon barcode will be available for you to use on your next visit. This offer will be valid 30 days from the date that you selected to claim your free reward.

Login to your dashboard by clicking here. Click on the 'My Rewards' at the top of the page. You can then review available reward coupons, digital downloads or products you'd like to use your points towards. Once you've selected your offer, click 'claim.' You can then access the reward in your history. Note, if you do not have enough points (yet!) to redeem for this item a reward, you will see a note when you click into it for more info.

Your $5 - $20 coupon cannot be combined with any other BOGO, AYCB or dollar discount coupon.

You get to decide how to spend your points. You will no longer automatically receive a coupon based on your last transaction, and instead points will accumulate to give you a chance to save for higher value items!

For your privacy, our front desk staff cannot access your account. If you are checking out and would like to use a coupon for your transaction, you can login to your dashboard and redeem your points for a coupon. The coupon barcode will automatically show in your account, to be used in real-time, and will be emailed to you, as well.

As an MVB Rewards member, you can redeem your points for $5-$20 coupons, digital downloads, or customize physical merchandise. Login to your dashboard to shop around and learn more!

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